6/10 İyi
27 Ocak 2020
Perfect staff, not so perfect facility
Firstly I should mention that hotel staffs were really helpful and careful. They solved most of our problems quite promptly and took fast action. Our additional requests such as 30min. late check-out and baggage drop after check out were approved. However facility itself has lots of problem. In our first room at first night were cold, and bedroom window frame was broken therefore huge amount of wind and all noises from the street were directly coming in. We couldn't sleep at all and it was freezing. Another experienced staff repaired the window in the morning. There weren't how water both during the night and in morning. They offered room change. But it was not possible until 14:00. They let us use another empty room's shower. New room was cold as well but there was hot water. Sound isolation was quite bad. Heater and AC at the upstairs were running really loud. Staff solved AC noise. Besides neighboring car washing service was creating terrible noise. You cannot sleep/rest during the day time. You could hear every noise made in upstairs and downstairs and next room. Not comfortable at all. Bathroom were not much clean and hair/body hair residue were present in the shower, hair-dryer, in some parts of the room from previous guests. A small piece of metal shred left in the entrance pricked into my foot and created small injury. A quick but detailed vacuum cleaning should have cleaned this small piece. No bottled water available in room, not even for a fee.
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