From the moment i arrived, I was greeted warmly by reception and the owner immediately upgraded me to a double room at no extra charge! What a great start! My room was warm, clean, and comfortable, and had a lovely balcony overlooking the street. Even though the room faced the street, it is off the main drag and was always quiet at night with no disruptive traffic or street noise. Every single member of staff I encountered could not have been more hospitable, friendly, or helpful. They made me tea when I came down every morning (I always slept thru breakfast), and offered tips about sights or places to eat, etc. The water for showers was always hot, and the room kept impeccably clean..they were renovating the two lower floors when i was there, but that was only for another few days, and should be done by now. I am returning to Istanbul in April and will definitely stay here again. Loved it.