We booked a romantic New Year’s stay and spa, but unfortunately, we were let down by young children who were loud and disruptive. On January 1, 2025, at around 9 or 10 a.m., we noticed the children accessing the hot tub despite being repeatedly told to leave by staff.
On New Year’s Day, the air conditioning in our room was not working, so I had to call reception. It took over two hours, and I had to make a second call to request a manager to come and fix the issue.
The spa itself was pleasant, but the Jacuzzi and hot tubs had excessively high chlorine levels. This caused my wife and my eyes to burn from the fumes, and several other guests had to leave the hot tub due to the burning sensation. As a result, our eyes are still sore today from the constant burning.
Whilst we would love to stay again, the experience of the lack of spa management, high chlorine levels, has left a dissatistifed experience.