Holiday Inn Express London - ExCeL

Very nice hotel, lovely staff, nice room but hotel food was very very expensive, £57 for 3 portions of bbq chicken wings, one lasagne, which wasn't very big and two cheese and bacon burgers, and that's not including drinks. Lovely breakfast in the morning.

Initial impression and welcome was positive. Nice staff, good location by river with greenery around and watch planes and people boating. Room was a good size with all normal facilities. Negatives on room were 'storage' for clothes. A few hangers and One shelf is not enough, also only Full fat milk pots supplied for tea/coffee. I had to ask bar staff each night for a small glass of semi skimmed milk. HIEX should have these basics sorted. The Stratford branch has. I also noticed on 2nd and 3rd day that room hadn't been vacuumed which is bad, nor had the bar area! Breakfast was usual buffet choices, but again not as good as Stratford branch, neither was their evening menu. These items should be standardised I feel. It isn't a bad hotel for a night. The staff were very nice, but will stay at Stratford hotel as my preferred choice.

The double bed was way too small, room was very small no space to move, nothing around the area in terms of restaurants bars etc, friends stayed at novotel which was much better located and rooms were much nicer

Hotel was just a short walk to the rail line and convenient to get into London proper. Staff were super helpful at both the front desk and in breakfast room. Twin room beds comfortable and bath was very modern. Hot breakfast had variety for all tastes. Excellent value