4/10 İdare Eder
31 Ağustos 2025
Dirty substandard triple room
The location worked well for us as a group of friends visiting family.
We arrived and dropped bags and room looked basic but ok and didn’t spend any time in the room.
We got back approx 10.30pm and then early hours heard a constant loud drip coming from the bathroom which we presumed was a tap. On closer inspection realised both the ceiling and floor were soaking wet so maybe the room above has a bathroom leak?
Early morning tried to make a drink no milk so visited the restaurant area to get some and mentioned to the manageress that we’d had a bad night and were they aware of bathroom problems above us which she said not and we should of come out of room and told night porter but we wouldn’t of moved by that time anyway.
Apart from the flood the shower had a lot of mould inside so not useable and then in daylight we could also see how dirty and neglected the rest of the room was too.
On check out we explained we were not happy to pay full price for the sub standard room and we were told that it was only the GM who could make that decision and I left my number for when he came on duty later which as yet no call.
We’ve stayed before and not had a problem so it’s sad to see it so neglected and we won’t book again
Melanie
Melanie, 1-gecelik arkadaş seyahati
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