Our 1st room was so small it didn't have drawers to put clothes in & had an ironing board in the room as nowhere else to put it, 2nd room was almost identical, 3rd room offered has drawers but if you need the ironing board you need to get clothes out the wardrobe, move the stand for your case out (which means moving the bedside table), then you can get to the ironing board!
The room looks out over the (very loud) pub garden next door.
The towels in the room are the smallest I've ever had in a 4* hotel (premier inn towels are I think larger!)
The shower screen wasn't fitted properly so leaked water all over the floor,
and you couldn't have a bath as the plug didn't fit properly so the water ran straight back out!
The room is in the building next door so to get to the restaurant / spa / reception you go down 2 floors, along a narrow corridor, down some more steps, back up and then upstairs to reception.
The staff are friendly but not trained - comical restaurant staff re-setting the table next to us with their bottom in our faces as we ate, clearing my plate while my partner was eating. OK not "awful" but hardly a 5* hotel
The spa is nice but if you want to use it between 10am and 7pm it's £140 extra for a couple. That also means that the spa is as busy as a Ryan Air check in at 7pm and not much better at 8am
There are way way better Bath hotels - Royal Crescent makes this hotel seem like a homeless shelter, the Black Fox pub rooms next door are a better option at 1/4 price
