6/10 Good
Aug 25, 2024
I would expect a little more coming from the Hardrock.
The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked.
The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne.
I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international.
The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax.
They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own.
Our tickets were very high up and couldn’t even enjoy the show.
Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Shawna
Shawna, 3-night trip
Verified Hotels.com guest review
