Meksika Otelleri

"Oda servisi için sipariş ettiğim sadece domates soslu makarna, siparişi telefonda alan çalışan tarafından "odaya sadece Bolognesa soslu makarna gönderebiliyoruz" denilerek dikkate alınmadı. Bu problemi 2.kez yaşıyorum. Çalışanların yüz ifadesi donuk, çözüm odaklı bir anlayış otelin hiçbir mekanizmasında yok. Müşteri memnuniyeti diye bir odak mevcut değil. Bu Camino Real otelindeki son konaklamamdı."

"The room is clean, however, the bed material and overall quality needs to be improved. On the last day of my stay, I saw redness in one spot of my body like a bug bite. The room looks like a bit cheap hotel, it must be enhanced. It is not like a 5 stars hotel room. The open buffet was fine and included many options. The staff mostly did a good job for cleaning the tables for the next customers. We could not use restaurants as it was first-come first serve basis and a better approach is to allow customers to book a dining slot via mobile app. For the check out, they did not allow 1 hour late checkout and informed us that we have to pay for one hour additionally. In many hotels, 1 hour late checkout is always provided complimentary for gold members of expedia. Nightly activities were very successful and enjoyful, but can continue until late hours such as 12:00 and can start later. Once we finish the dinner, it can start, not earlier. Hotel is always very busy with many customers, but people are very friendly."

"Even though Expedia had a free upgrade , they charged me 125 Usd "