I have stayed at this property as needed for the past DECADE. Admittedly, it was a very comfortable and nice stay 10 years ago, but now it is quite dated and in need of a touch up...
Firstly, our room was not properly cleaned. The toilet bowl was stained PINK = bacteria. It was not cleaned. Really disgusting.
Secondly, the towels are HORRIFIC. They REEK of old water/sweat/gym towel/dirty yoga mat. Luckily, we brought our own face towels, and that saved us from rubbing these gross towels on our faces at least...
Thirdly, the bedding was ripped in certain spots. Are sheets that costly that they cannot be replaced??? Same goes for towels. I mean, I know the whole hotel's worth of towels must add up. And who knows how old they are, but they definitely need replacing!
Next, the bathroom sink faucet/tap is a two-handle tap style (for those who dont know what this is - hot and cold water are controlled separately by two knobs) very uncomfortable to use.. and the hot water was SCALDING and the cold water FREEZING! so beware when letting your littles wash up on their own.
Upon getting to our room, we of course let concierge know and requested a cleaning of the bathroom. This took a while to complete the request. Inconvenient and annoying given we couldnt use the toilet until they came - much later.
Overall, we used to like staying here for the convenient location and familiarity and comfort, but unless they get a serious revamping of this whole property, we'll stay elsewhere.