The concept of Residence Inn Marriott Cancun is spot on—it offers everything a traveler could ask for: spacious rooms, a great location, and amenities that cater to both short and extended stays. Unfortunately, the execution falls short due to poor attention to detail from the management team.
During my stay, I noticed small but impactful issues that detracted from the overall experience. Furniture in common areas seemed out of place, giving an impression of disorganization. Garbage bins were awkwardly positioned on the main pathway to the rooms, which is not only an eyesore but also inconvenient. Additionally, basic housekeeping fell short—shampoo and toiletries were not refilled, which is a surprising oversight for a Marriott property.
The staff's attention was also below the level of attentiveness I’ve come to expect from the brand. While the team was polite, they seemed uncoordinated and lacked the proactive approach that elevates a stay from average to excellent.
The potential for this hotel is undeniable, but it desperately needs management to address these operational details to match the quality of its concept. I hope to see improvements in the future, as this property could truly shine with better attention to detail.