2/10 Kötü
23 Nisan 2025
False Rating Reviews, Wouldn’t Recommend
Check in service took forever. We waited about an hour in line before we got our rooms. When we got to our rooms, it smelled bad and the mattresses were sinking and hard as a rock. The room was very old and outdated. The countertop in the bathroom was broken. We saw a cockroach in the room and the air condition froze us out since it just kept running past the set point. There was not much selection at the restaurants and food was terrible. Anything that was worth eating was an upcharge to their “all inclusive” package. The bartenders were really slow and they reused the plastic cups for drinks. I see they take the used cups and rinse and reuse them. That’s not very sanitary! Also, guest services presents you with a vip package and they tell you that you’re invited to a vip breakfast in the morning. There was no vip breakfast and they took us to the regular restaurant. The vip breakfast was nothing more than a pressured sales pitch to become a member of the their Eskape Club. We declined the membership after hearing the manager’s sales pitch and pricing. Then another senior manager came in and offered to discount it in half. After several refusals from us, he got irritated and mad and told us to leave and go downstairs. We only booked this hotel because of the good reviews and the pictures described on hotels.com website. It was a total disappointment as it should’ve be given a 1-2 star rating. I wouldn’t recommend this resort to anyone and definitely wouldn’t come back again!
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