Grand Park Royal Puerto Vallarta - All Inclusive

We checked in after 9 only to find out that kids are only allowed in buffet restaurant and no kids allowed in all other restaurants after 8:30pm. This is a family vacation and I find it ridiculous that kids are limited to only a mediocre buffet after 8:30 pm. They said room service was included but it is a very limited and bland menu and only included the first night of your stay with an up charge after the first day for room service.

Took over an hour just to check in. Wanted to add a guest to an existing room and rate per night was to add just one guest was over $330 USD per night to an existing room even though we were checking in at 9 pm.. ridiculous

Hotel is being remodeled in a slightly rushed and cheap manner; the rooms with ocean view are dark and wet; there is condensation/moist and water dropping from the ceiling, the shower was leaking. It is not a 4.5 star hotel. The hotel staff are amazing! Karla & Fati at front desk are just awesome! Restaurant staff are too notch: Rodrigo & Oscar are the best! The views from the lobby are breathtaking! Suggestion to make the place 4 stars: The lobby lights need to be deemed at night, it would add charm, class & luxury experience, it is sterile & not cozy at night. The rooms in the old wing need some TLC : grey cpuches are so cheap, the rooms are not cozy. Need to have notepads and pens at the hotel! Need to add good quality toiletries: shower cap, cotton balls, little extras. Shampoo, conditioner and lotion are not bad but need to add other items. Cone on - you claim to be a 4.5 stars luxury resort!