In general, our stay wasn’t bad, but it wasn’t great either due to the slow room service. I requested an extra comforter for the sofa bed, and it took more than an hour to arrive—I had to call five times. When I asked for additional towels and tea bags, it also took over an hour, which was frustrating, especially when my kids were ready to sleep around 10 PM, and the comforter didn’t arrive until midnight. I requested clean towels before showering, but by the time they arrived, we had already dried off while waiting. I also asked for tea bags, but they never came.
These small inconveniences negatively impacted our overall experience at the hotel. Additionally, making dinner reservations could be smoother and faster—no one wants to wait 30 minutes just to book a meal. That said, the quality of the dinner restaurants was excellent, and the hotel has many great aspects, but a few bad experiences can overshadow the good.
Most importantly, beware of Expedia’s misleading advertisements. They show pictures of rooms with pool views, but in reality, the hotel is simply located on the pool side. If you're unlucky, like us, your view might be nothing but trees and people walking by. It’s poolside, not a pool view. Expedia should stop deceiving customers with false advertising—starting a vacation with disappointed kids is not fun.