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Hotel Casa Santiago Tulum

3.0 star property
City-center La Veleta hotel with outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, sun loungers
Property grounds
Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds
Staircase
Property entrance

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Spa
  • Pool
  • Laundry facilities
  • Air conditioning
  • Free parking
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Beach towels
  • Spa services
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front-desk safe
  • Water dispenser
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite King with Balcony

Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds

Suite King with Balcony

Highlights

Furnished patio
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Room, 1 Queen Bed, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Select Comfort bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

View from property

Calea Tulum

Pool
Kitchenette
Pet friendly
Free parking
10.0 out of 10, Exceptional, (2)
The price is $93
includes taxes & fees
$75 per night
Jan 13 - Jan 14, 2025
Calea Tulum
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About the neighborhood

Map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 4.3 km
  • Gran Cenote - 7 min drive - 6.5 km
  • Tulum Mayan Ruins - 10 min drive - 5.8 km
  • Tulum Beach - 13 min drive - 5.9 km
  • Playa Paraiso - 18 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪La Consentida - ‬5 min walk

About this property

Hotel Casa Santiago Tulum

When you stay at Hotel Casa Santiago Tulum, you'll be within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins. Guests can take a dip in the outdoor pool and indulge in massages. A terrace and a garden are other highlights.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 6 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • Guests will receive an email 48 hours before arrival with check-in instructions; your host will greet you
  • You will be asked to provide the property with a copy of your passport after booking
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Art supplies

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • Furnished patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Refundable deposits

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 106 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from November 25 2023 to November 24 2025 (dates subject to change).

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: PayPal.

Also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

Is Hotel Casa Santiago Tulum currently open?
This property is closed from November 25 2023 to November 24 2025 (dates subject to change).
Does Hotel Casa Santiago Tulum offer free cancellation for a full refund?
Yes, Hotel Casa Santiago Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Casa Santiago Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Casa Santiago Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Casa Santiago Tulum?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Casa Santiago Tulum?
Yes, an airport shuttle is available. The charge is USD 106 per vehicle one-way.
What are the check-in and check-out times at Hotel Casa Santiago Tulum?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM. Express check-out is available.
What is there to do at Hotel Casa Santiago Tulum and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Does Hotel Casa Santiago Tulum have any outdoor private spaces?
Yes, every room features a furnished patio.
What's the area around Hotel Casa Santiago Tulum like?
Hotel Casa Santiago Tulum puts you in La Veleta, in the heart of Tulum. Popular attractions include Tulum Beach, which is 13 minutes away by car.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters
Verified Orbitz guest review

8/10 Very Good

This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!
Verified Expedia guest review

10/10 Exceptional

This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Dena, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Melanie, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Everyone was so kind and casa santiago is a good option to stay in Tulum center.
BELFUG, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Not great.
We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Bhavesh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Imara M, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Adam, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel
2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff is so friendly and the property is very clean! We will definitely be back!
7-night romance trip
Verified Expedia guest review

8/10 Very Good

Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working!
4-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly with free breakfast. Rooms were clean and comfortable.
Ronald, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great!
Rochelle, 4-night trip
Verified Travelocity guest review

4/10 Fair

Helpful staff
Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.
kym, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Super attentive staff, clean and comfy rooms. Bed could be a bit softer, but otherwise a very solid place to stay in.
Iván, 1-night family trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

The property has large rooms with a balcony or patio. It is located in a residential area with some construction going on. This is a great value for your money, the hotel staff is very friendly and accommodating. The court yard has a pool and is very private. I highly recommend this oasis while staying in Tulum.
Steve, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent customer service. Definitely coming back
Alexander, 1-night trip
Verified Expedia guest review

8/10 Very Good

Normally a great place to stay
I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back
Saleh, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

14-night trip
Verified Travelocity guest review

10/10 Exceptional

The hotel had very friendly and helpful staff. The hotel was also very clean.
6-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Cute and intimate
They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.
Roberta, 4-night romance trip
Verified Hotels.com guest review