Heaven on Hollywood Furnished Apts-Vine

Location was nice, however, didn't like the beds. Beds were too low and hard. I didn't like the fact that there were no tvs in the bedrooms.

An amazing location and at a very reasonable price. We hadn't been to LA before so it was a little daunting but the location of the apartment was perfect for all the touristy things we wanted to do. It was clean, comfortable and very spacious.

Nice tidy apartment with great all round views in the heart of Hollywood.really close to the walk of fame and all that Hollywood Blvd has to offer. Very secure building and parking was awesome. We would stay there in the future. Thanks guys.

Initially, I was excited to stay at this property based upon the photographs and amenities that were in the description. However, the problems began immediately after booking. First, there were additional hidden fees such as the 3.5% credit card fee and the 15% 'admin' fee adding an additional $170, which was just under the cost of another night. The bathroom light did not work and it took over 24 hours to get maintenance to fix it; the bed was a cheap futon and hard as a rock; and one of the most attractive features, the pool, was closed due to repairs. I had to tell customer care that if the bathroom light was not repaired by noon on my second day, I would demand a refund and check into the W hotel which was down the street. I could not get ready in the bathroom the first day; I could not swim or sunbathe at the pool; I did not sleep well at all and I paid an additional $170 that I did not expect. Before this, I had great experiences with Hotels.com but after this, I will not use Hotels.com nor would I recommend Heaven on Vine (Pelican Apartments). These things would have never happened at a traditional hotel and for the price of $200 per night, the service should have been impeccable.

The apartment was very nice. However be very careful when booking this. We saw a price that was confirmed to us on the hotels.com app, it even said to us this was the total price we would pay. Upon booking the apartment they then added around $150 for a credit card charge and cleaning fee amungst others. Although this was a nice appartment be very careful of the additiona fees.