Hotel Terranova

The hotel needs lots of maintenance. The floors had broken tiles, bathroom showers were backing up, doors were loose rom the hinges, they didn’t leave enough towels for the number of people in the rooms, pool was not clean. Service was great staff was very helpful and accommodating. Lots of greenery and trees. Hammocks and other relaxing items could be added for enjoyment.

Hotel is not near anything other than the petroleum plant. Nothing to do around the hotel.

They have spent the money and effort for a nice update of the rooms. How about you at least take a hose to the outside of the room windows. That is basic maintenance. Toilet was leaking badly from base. This is something housekeeping had to have noticed. So, why was it not repaired ? Service in the restaurant is still painfully slow. Has always been this way in the 8 years I have been coming to this property. These things I have listed are easy to fix. Just needs a bit of attention from management. I have always liked the peacefulness and beauty of the location, and the staff has always been cordial and helpful.

The hotel is one of the best in area . Its value for money. It was clean the rooms are large .