At check-in, I was unexpectedly asked to pay additional “taxes and fees” on top of the standard “city tax.” During previous visits to Paris, I’ve only ever had to pay the city tax at check-in—all other charges were included in the booking.
I explained this to the older gentleman at the front desk and showed him my receipt, which clearly indicated that all taxes and fees had already been paid. He refused to look at it or acknowledge the issue.
A Hotels.com representative contacted the hotel to clarify the situation, but the receptionist remained uncooperative and unwilling to admit any mistake.
Eventually, Hotels.com agreed to reimburse me if I paid the extra charges, but only after several frustrating back-and-forth exchanges.
Any additional fees required by the hotel should be clearly stated at the time of booking—not added at check-in—to avoid unnecessary stress and confusion for guests.