Crescent Bay Inn

The place had a lot of positive aspects: staff was very polite and helpful, room was big and comfortable, it is located 2 minutes from the beach and from the stop of the free trolley going around Laguna Beach. However I was left slightly disappointed by a handful of issues: 1. when I booked the room, I was told I had free breakfast included... well, the free breakfast consists of tea/coffee/juices and a handful of packaged pastries you have to eat standing up in the check in area... should not market it as a "free breakfast"... 2. I generally do not complain about a bit of dust here and there and a hair or two... however in this case I have because the layer of dust around the room was so thick that seemed like nobody had used the room for months... the daily cleaning was pointless, just new towels and empty bins... not even a quick hoovering... not even toilet rolls, I had to go to reception twice in a week to ask for toilet paper... I mean, cannot expect one toilet roll will last a week in two! 3. the door was so draughty it was like sleeping outside... and it was winter... and no blankets in the room, again I had to go and ask for one... So, while it was good value and nicely located, it is over rated and over marketed...

The young lady who helped me out in the beginning was awesome. However, not enough pillows in my room thus I had to go down and ask for 2 more. There were ants in the bathroom! Also, my fire alarm in my room went off once, and chirped through the night. There was no one there for me to discuss this with because the office was closed. All in all, cool little place to stay. However, I feel my stay could have been much better if the alarm didn't go off and there were no ants and they were enough pillows in my room.

Room is in need of renovation. There is a big difference in room locations. I was given one of the lower level rooms that looks at parked cars and a wall - not good.

We have stayed here multiple times and have always enjoyed a comfortable stay. A small, affordable motel that is a few minute walk from a wonderful beach. The staff is friendly and helpful and the complementary water/soda and basic continental breakfast is a plus!

Everything was great except we had no soap or any amenities. I think the cleaning staff forgot to staff the bathroom with supplies