The hotel is completely terrible. Your room card doesn't work, and every time you need to enter your room, you have to go up and then back down to reception to get them to open it for you. The coffee machine capsules aren't replenished unless you remind them, plus there are no slippers in the room and when you ask for them,they say they can provide them for 20 euros! And it's always noisy, with the sounds of doors and conversations from the next room constantly with you.