I have no idea what all of the nasty reviews were about, especially those about rudeness or racism, especially since one of the reception staff members is of color. I stayed for 4 nights and saw none of those things. The front desk staff was nothing more than exceptional.
The hotel is an absolutely gorgeous hotel. It’s small, boutique and obviously well cared for. The fact that it was a Relais and Château property was a plus for me.
There was a hiccup with a pick up at the train station. that was supposed to be arranged but we got beyond that.
The only odd experience was regarding breakfast. The room service menu offers a range of hot breakfasts on demand. Oddly, the restaurant does not. I went to the restaurant expecting to order a hot breakfast only to be greeted by a lady who offered me a hot drink, left, and never came back. There was a continental buffet available, but no mention about whether to serve myself or whether a hot breakfast was possible. I sat there for 30 minutes with my cup of coffee. There was no 2nd cup of coffee offered. She simply never came back. Hopefully, the hotel management will fix these little things.
Beyond the above, I would definitely stay here again. The accommodations were excellent, the entire property was pristine and very clean, quiet and very well located close to shopping and restaurants while still on a quiet street. The front desk staff was excellent and could not have been nicer and more accommodating. Top notch.
