I was very torn with this review as to put 3 or
stars... let me explain, upon arrival I had to move rooms 3 times due to maintenance issues including a leaking sink, no hot water in shower, a leaking roof, and a moldy bed. However, once I completed my final move then my room was amazing and the staff were kind enough to compensate for these issues to rectify the problem upon request. The positives with this hotel included the staff, ALL of the staff was exceptional, particularly Daniel, Karla, Valeria and Itzel from the entertainment who were personable, genuine, and kind. Eleazar who was also extroadinary in making connections with guests. Finally, Teresa from the spa made a positive impact on my spa experience, she provided the best massage I have ever received.
The overall resort could have more to do, some food like gaijan and fratinnis is amazing, other food options are just okay.
My biggest issue was maintenance as moving 3 times took a big chunk of time out of my vacation.