Sofitel Mumbai BKC

On our recent stay in Mumbai, 7 of us decided to stay at the Sofitel. The hotel rooms are nice enough. However the hotel was let down by the appalling level of service at Breakfast. The average wait time for a coffee or a simple tea was roughly 30 minutes (sometimes being served with curdled milk). In fact on one day i gave up waiting and went to have the tea in the bedroom. My wife ordered from the live stations, the orders either came wrong or after 45 minutes. I was really shocked with how slow a 5 star rated service was. We made our view clear, at the time and at the point of checkout but nothing was done to rectify the matter. I will be writing to the hotel for some sort of comment or compensation.

The Welcome at Sofitel was very warm and the staffs talks you through the options available and do whatever they can to make your stay comfortable. You do feel a warm and personal touch. Breakfast was excellent and once I was late and the staffs did their best to ensure that we got what we needed. Had a very pleasant stay, comfortable and big room, nice amenities.

Very nice and comfortable stay

Excellent

Very touched by the Hotel’s kindness & understanding in letting us check-in early.... Thank You...