We stayed at the same hotel for the past 3 years for business. The last two years were excelent. This time, there were changes in the system. I guess the owners changed. There are no rooms offered with breakfast included, you need to buy it seperately when you arrive.
You must confirm your breakfast for the next day that night. Why should we have this stress, I can arrive late in the evening and miss on ordering breakfast.
This can be acceptable since they want to save on cost for the wasted breakfasts. We were on a business trip with 6 people; now, what irritated us the most was, the reception asked all of us to come to breakfast at the same time. This is not a boarding school, I can have my breakfast within the designated time. This was clearly unacceptable and we did not have breakfast on the next 3 days we stayed.