Friendly staff, but the hotel is quite worn
The hotel has a fairly good location, within walking distance of the Grand Bazaar, the Blue Mosque, and several of Istanbul’s main attractions.
The staff were very friendly, helpful, and service-minded, and this was definitely the most positive part of our stay.
Unfortunately, the hotel itself feels quite worn and in need of renovation. Our room was a bit small, with older and somewhat impractical furnishings. In the bathroom, the shower head leaked, the ventilation fan was extremely noisy whenever the light was switched on, and the sink was very small. There were also several maintenance issues, including a loose mirror and a nails sticking out from a wall trim.
Housekeeping was also a little inconsistent. On the first day, the room had still not been cleaned when we returned at around 3 p.m. The following day, housekeeping knocked on the door at around 6 p.m., which felt rather unusual.
Breakfast was simple but acceptable, with mainly white bread and few healthier or whole-grain options.
Overall, the location is convenient and the staff are genuinely friendly and helpful, but the hotel itself needs a considerable upgrade. If we return to Istanbul, we would probably choose a different hotel next time.
