Hyatt Place Madison Downtown

Loved the experience and service. 2 suggested improvements: a-- A night light is necessary in the bathroom. b-- Advice guests that some electric outlets are not active when plugging their phones to charge at night. It was a huge disappointent when the next day my phone was dead. It seems the master switch disconnects certain outlet when turned off. Mark them???

Free Shuttle and parking were great features that made this stay notable.

Perfectly located near the Capital Square and within walking distance to UW. Very comfortable accommodations and friendly, helpful staff. My new go-to on my next visit to Mad Town!

The cleaning staff was all very friendly, but the front desk people were all very rude. They treated us like we were Lower than them. They would not say hi to us or greet us in anyway. We said our toilet seat was broken and the man at the desk asked our room and said it would be fixed, no one ever came up to fix it. I will never stay here again.

The place to park and how to enter/exit was not clear. I wasn’t feeling well & when I did leave to find food (1:30 ish), no one cleaned my room. Glasses were left dirty every day. Check out was not clear . I thought there was a place to grab meals inside the hotel. On the plus side: The person who greeted me was very kind and attentive. The staff looked impeccably dressed. The corner view was impressive! Beds were comfortable.