Things happen, however, when we checked in, first thing we notice is the toilet won't flush. Apparently, someone had flushed a wash cloth...manager tried to work with us but a broken toilet is pretty hard to not get upset with, We were offered 50% off our next stay. Doesn't help much when we don't go to Santa Cruz often. Truly, they should have found us another hotel room, at their expense. anyways, things happen, not mad, just think more could have been done