Overall we did enjoy our stay. We appreciated the special bottle of wine and cake surprise for our birthdays, and anniversary celebration. The bartenders at the beach bar were fantastic! They mix the best cocktails! And the servers are absolutely lovely.
We did have a few hiccups in the beginning that was a little annoying to deal with. We paid for an upgrade to a room with a jacuzzi. When we tried to enjoy it, we found the pumps did not work. We then found multiple things broken in the room like the lamps, and the bathroom.
We then moved to the second room which was cleaner overall. But it was weird to see that the jacuzzi faced backwards towards the wall, instead of towards the TV, and out the window.
The front desk staff's service did not meet 4 star standards in our eyes. They did not give us much information about the hotel when we checked in, and when we would return with questions, we seemed to be an inconvenience to them, and would make us wait while they finished organizing papers.
We were also disappointed to see that several of the restaurants were closed when we were there.
The Spa was amazing. The couples massage and facial were perfect.
The rooftop pool, and main pool was so nice to relax in. And being right on the beach was a blessing.