Best Western Plus Pepper Tree Inn

The staff at the hotel are very helpful and friendly. The interior of the rooms are a bit dated, however the rooms are very clean and comfortable. I would be happy to stay here again for another business trip in the future.

Nikolaas, 2 gece iş seyahati, 1 Haz 2021

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No airport shuttle

I had really high hopes for this stay. The grounds are beautiful and outside up keep is extensive, but I can’t say the same for the rooms. The rooms are old, wall paper pealing and the walls/floors are thin. We stayed 4 nights total were met with unfortunate neighbors upstairs all 4 nights. While I can’t say this is the hotels fault, be aware of the people are also staying at this hotel that you will be surrounding yourself with. We were woken up several times in the middle of the night to what sounded like furniture moving around in the room upstairs. Another night, in the middle of the night, several boxes were being moved down the stairs and they even dropped one down the stairs… at 3am. All this commotion to be over at 6am when they departed. Lastly, don’t depend on an airport shuttle at this place. The website says there is a shuttle service but they do not offer this service anymore and sounds like they do not plan to update their website. During our stay, no one stopped by to refresh our towel or coffee. Overall, this is a pass for me

Emily, 4 gece seyahat, 31 May 2021

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The worst Hotel EVER

On Memorial Day I paid $ 350.00 for a tiny room with two beds. Where to start? Hairs inside one of the bed, cannot describe and think about the room' SMELL, carpet not clean, no blow dryer, just two bath towels, upside-down placed drawers, VERY SMALL ROOM for the price paid (over $ 350.00), one of the lights not working, microwave not working, smelly pillows and sheets, noise outside the door and from the little backyard, dirty bath tub, dirty toilette (NOT clean), very dirty entrance outside the door, and did i mention the SMELL in the room??? My wife, two kids (6 and 11 y. old) and I have never been in a worst place than this... and we had to pay $ 350.00!!! Absolutely a rip-off: I would not even stayed for free in a disgusting place like that one! How Best Western can ask for that money about a small and dirty place like the one in Santa Barbara??? What a scam!!!

Marcello, 1 gece aile seyahati, 30 May 2021

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Awesome

The hotel is beautiful and the staff was very good in maintaining social distancing guidelines. Had a very good experience.

salima, 3 gece seyahat, 28 May 2021

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The rooms were clean, the shower and bathroom very clean. Staff was friendly. Would recommend this place for the price

jeffrey, 1 gece seyahat, 24 Nis 2021

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Not clean.

I will start with positives: convenient location and very informative front desk staff that are enthusiastic about the area. However, the room was dirty. I’ve stayed in many hotels and for a lot less money and this was by far the dirtiest room I’ve encountered. Thick obviously soap residue on sink, container ring stains on counters, tile floor was not mopped and had sticky drops all over it. I complained and they offered to re-clean, but when I returned little had changed. Anyone with eyes could see this stuff. So disappointing. Beyond that the decor of the room was a mish mash and very outdated. I would not expect this for a $200+ a night franchise hotel.

laura, 1 gece seyahat, 23 Nis 2021

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Subpar , expected more

I'm an avid traveler and requested ahead of time for an excellent room closest to the rear of the building for a quiet sleep. Did not get, even though promised in advanced. Room was not vacuumed and overall did not feel clean. Good thing had lysol with me because of covid protocol. Room near street was loud/people talking, etc... Area has homelessness and theft (Target store). Didn't seem safe to walk around area. Only good thing was driving distance to food and stores.

hazel, 1 gece arkadaş seyahati, 10 Nis 2021

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Goodbye PepperTree after years of staying with you

I booked a King delux, poolside. Arrived early evening and they'd given my room away. Offered me an inferior room, then moved me again. We are handicapped, no assistance or even proper explanation. They were out of towels the entire time I was there. Told me to put my dirty towels outside the door which I did but no one ever picked them up. No service whatsoever other than What I managed to nik off the cart. Day 3, was finally offered a dingy wash cloth and two beach towels. Poor staff, they tried and were super nice but when pressed told me they simply didn't have the resources to service anyone's needs. It was a total mess. I stay frequently but with new management, they've really screwed up on guest needs. Thats it for me. Many other good choices in SB.

Nicole, 3 gece aile seyahati, 27 Mar 2021

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I’ll keep it short and sweet. The shower water pressure was very low, there was no hot water it was lukewarm, there was some weird red sticky stuff on the towels, the toilet paper holder was broken, the bed was hard as rocks it felt like sleeping on the floor and the walls were paper thin you could literally hear everything and if the neighbors Slam the door (which they most likely will) it shakes your room.

Christopher, 1 gece seyahat, 23 Mar 2021

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Holiday

Great location. Easy to find shopping and restaurants. Near my friends home.

Shannon, 1 gece aile seyahati, 20 Mar 2021

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