Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

This hotel is showing its age! The hallway was unlit and extremely dark making for challenges finding the lock with the black door and key on a string. Upon arrival the staff couldn’t even open the door! The rooms are dated but tidy and the grounds are the one redeeming quality. The food was mediocre and after 3 days of the same items, it was time to eat off premise. The biggest debacle was no one cleaned the room and we were greeted with water pouring down the walls and a flooded room at dinner time. No effort was made to switch us, instead we had to ask for towels and work around maintenance. After requesting the room be cleaned up while we attended dinner off site, we came back 5 hours later to the same mess. So disappointed in our stay. Our advice, book elsewhere.

The hotel is on the smaller side – so it has a quaint feel. Don’t expect anything fancy, you get what you pay for. Rooms are very dated and stocked with only the basics: toiletries and water. There’s no minibar. Every single balcony faces the pool and since the hotel is small, it feels like there’s no privacy once you step out. Overall staff service is good, they are very friendly and attentive. Both, check in and out was efficient. There aren’t a ton of food options. There is one main restaurant where you can do all your meals. They do a little bit of everything but mainly Mexican food, buffet style. There’s a second (smaller) restaurant that has a-la-carte, international cuisine, but you need to make reservations the day before or early in the morning. It is always full and they only do 2 seatings, one at 6:30 and one at 8:30. This one only opens for dinner. The beach is located about 2 blocks from the hotel. If you don’t’ want to walk, you can take a shuttle that runs about every 15 minutes. There’s a dedicated section for hotel guests with beach chairs and umbrellas, a bar, bathrooms and food service (the basics: burgers, hot dogs, nachos, tacos, fries). If you get there after noon, you probably won’t find beach chairs. The pool is cute and clean. There’s a bar with food service – just like at the beach – burgers, hot dogs, tacos, etc. There’s not a lot of chairs, so get there early, otherwise you won’t have a spot. They usually have live music at night.

We loved our stay. The staff went ABOVE AND BEYOND. Everyone always greeted us with a huge smile and a warm welcome. The room was cute, had everything needed. Beds were a little hard, but comfy for us bc we like harder beds lol. The bathroom is a little outdated, but whatever we just used it while waking up and bedtime. We really liked that we could hang out at night on the balcony and listen to the live music The buffet for bfast, lunch and dinner was delicious. Authentic mexican food and fresh fruits and veggies too.

The choice to stay at an authentic, hacienda style hotel over a more upscale place was a good one. The staff is incredibly helpful and the service was great. There was live entertainment every night and there were lots of options for food choices. Great value for an all inclusive.

Was ok