Sofitel Chicago Magnificent Mile

Great location. Ultra comfortable rooms. Impeccable service.

It was great!

Always great at The Sofitel.

Everything was great. Second stay there. Easy in and out...not too big. Would definitely go again.

I've stayed at this hotel before and loved it. So what happened at the end of my stay was a huge letdown for both them and Hotels.com My big disappointment was at checkout when the hotel handed me about $100 bill. I've traveled using Hotels.com many times and never been handed a bill at the end of the stay. When asked what this was for, the staff said it was normal to charge extra beyond the Hotels.com price even if you did not use any additional services. I called Hotels.com service number and the service agent sounded surprised at first, but after contacting the hotel, just repeated their line. So basically, whatever your daily rate is, add about $23 a day that you will pay at the end without using any services there. What a shock and disappointment. As I told the customer service agent for Hotels.com, this is they last time I will use their service. I will not be blindsided again by charges that should not have existed. I'm not someone who would be hurt by this charge financially, but I know there are many customers for this site that would not handle that extra charge well.