Sheraton Suites Chicago O'Hare

While the staff is friendly, The facilities are overdue for a refresh. One expects more from Starwood properties particularly near the airport.

I booked this hotel because it's close to the airport and Sheraton is a big name. But unfortunately the hotel is absolutely horrendous. The room is in a shabby condition. One power outlet doesn't work. Most upsetting experience was that there were people having party in their room like 3 in the morning and the hotel has very bad sound insulation. And still I had to physically get up in the mid night and search for that party room and then went downstairs to ask them to shut them down. For the price this is beyond ridiculous. I'd be better off booking a economical lodge with free wifi, parking, and breakfast.

Everytime we are gonna spend at least one night we choose this hotel since it's out of the way of the city and just take their shuttle to avoid traffic. When I booked I had the option of adding complimentary breakfast for the same price, so it was a no brainer. Their buffet is $18 plus tax. They have a waffle station, an omelet station which some one cooks for you, they are courteous and always there. Some scrambled eggs, bacon sausage potatoes and French toast, also some continental stuff like fruits and cereals pricy but since mine was free we went 2 of the 3 coupons I had. The service was terrible, food is on there so we justade our way which is fine. Potatoes were cold and the French toast was hard, but their wait staff was no where to be found, after a while I got a cup of coffee, and some juice, no one went back. Next day different wait staff same terrible service, I'm thinking it was because of the coupon but a lot of others had to get up and ask other workers for drinks. It's a buffet leave a couple of pitchers of water and juice and pots of coffee and let us service ourselves if it's too much of a hassle it wasn't even full. Third day I was fed up and decided to go out don't need "free" anything for something that's frustrating. Also idk if it's because we book through here, but I don't like getting the corner rooms, they are just a bit smaller which is OK but last time we had a corner room their ac wasn't working and they tried trying to tell us it was fine.

A nice hotel. It was a little outdated but service was fine. Bar was pretty loud and even being on the top floor you could hear the partying up until it closed late at night. We stayed there because we had a return flight the next morning out of Ohare. This made it very convenient.

Everything was great. Overnight stay before flying out the next morning. The only thing was it was a bit difficult getting off the tollway and finding the hotel. But we made it!