Hyatt Regency Chicago

Our stay was a nice experience. The interaction with the valet, front desk, baggage hold, and the bar area, was smooth, friendly and informative. The hotel is strategically and conveniently located to so many great places. Our view, from the 18th floor of the East Tower, was limited to a 500 yard view of the river. The East Tower's view is restricted by tall buildings on either side.

We had to wait 1 hour and 35 minutes to get our car when we checked out, made us late for other attractions. The resturant on site was way to expensive Should have cheaper alterative option.

Everything was very good except the wifi. The staff was very helpful and willing to go beyond expectations to help.

The Hyatt Regency was overall a very nice hotel. The staff was very professional and helpful and the rooms were very nice with lots to do in the same building. The only complaint I have is that there is no personal mini fridge (unless you want to pay $25 extra) also, the in room mini bar situation they have. Everything is censored and if you pick anything up (and don’t even actually eat it) you will automatically be billed. I ended up getting it all figured out with the charges being dropped but it’s still an annoying system.

The front staff Diego was amazing and was able to resolve an issue the Hotels.com service rep could not!