6/10 İyi
17 Nisan 2025
The property is beautiful and really does cater to a family friendly crowd so it was great from that perspective. However, they are constantly pushing their marketing/time share and try to corner you constantly despite us saying “no” many times. It is downright pushy and they make you feel obligated. To be clear, they pushed us into their 2+ hour presentation solely to get access to the Grand waterpark, by telling us the only way to do so was by attending the marketing presentation. Then at the presentation I was asked multiple times if I was “actually single” and was asked to confirm in writing that I am “legally single” and not married. I’m not sure why I would have been pushed into the presentation if this was a prerequisite when it was clear I was not there with a spouse. Bottom line, beware of their marketing.
Also, note that your resort credits will actually not be usable on much of anything. Expedia, hotels.com members (even VIP) are treated like second class citizens.
You may also not get the bed/room type requested. We were not assigned as per our booking and when i requested a change, they suggested my only option was a Governors suite. At a significantly higher cost.
Then when we finally got to our room, the beds were dirty. Stains on both. Had to wait till almost midnight for housekeeping to address.
Otherwise though, the experience was nice. All of the above unfortunately left a bad taste for us.
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