We had a very disturbing experience in this hotel. We were trapped in the elevator that was no more than 1 square meter, which was distressing enough. However, what happened afterwards was even more troubling. We immediately called for help from the reception, but they took our situation lightly and falsely assured us that a technician would arrive within half an hour, which turned out to be a lie, as they hadn't even contacted the technician after half an hour. We were stuck in that small elevator for nearly 1 hour and a half. During this time, the staff displayed a lack of attentiveness, simply saying that there was enough air to breathe in the cabin or the technician is on his way. It was an overall disturbing experience. To make matters worse, when we finally got out, there was no apology or expression of concern from the hotel staff. Their indifference was truly disappointing.