Best Western Plus Island Palms Hotel & Marina

Check in was easy and fast. The location is so beautiful! Upon walking in to our unit I noticed remnants of the previous occupants party decor, confetti! The ceilings are vaulted and beautiful but completely covered in dust! The view was beautiful and looked out into the marina. When I booked our room it seemed to have a dining table for four. That was not the case when we entered our room. We only had 2 stools to use for a family of six. The patio did have a table with four chairs but was not clean. It would also be nice if the patio would have been hosed down. It was sticky with spilled drinks from previous occupants. The beds were ok. My sons slept on the pull out sofa bed and they said it was fine. Overall the main problem was cleanliness. This hotel is lacking in overall cleanliness. Floors were dirty, walls were dirty. I had Clorox wipes on hand so my husband and I went around wiping down walls and surfaces. Not something we should be doing while on vacation. I woke up in the morning to find a cockroach crawling on the bathroom floor. For the price we paid I would definitely expect more from this hotel. My children did enjoy the pool on two separate occasions, no issue there. I don’t think we would stay again mainly because of the cleanliness issue.

Was the best overnight getaway! The staff, our room, the surroundings were all just PERFECT! Would stay here again, definitely☀️

The room and service was amazing. Clinton at the front desk was amazing .

My new favorite hotel! We stayed in the double Queen suite. So much space with a kitchen. Amazing views and peaceful atmosphere. Loved the Blue Wave restaurant. All they need is to update carpets and furniture. Everything else is great bang for buck!

I love the location. Our room was clean but smelled like mold . We had access to the pool but the hot tub was closed . The free rent bikes that they have is great . The check in and out was easy and fast ,unfortunately nobody told about the parking fee , I had to call them after I notice that they charged $18 to my card and They said " It is the parking lot fee ".

Our stay was ok, beds are ok. I thought it would have been little better because of the pictures and the price I paid, we checked little late had my 2 year old and boyfriend with me. Little one was tired wanted to shower her and put her to bed. No towels to be found so had to go up front and ask for them.then I get back to my room to find my daughter playing with slugs that were in our carpet around our fridge area. Then i go around looking there’s trails of slugs under our beds and behind our night stand. There was stains in the carpet and found blood drop in one of our beds. I mean I understand they are probably trying to get this place going specially because of COVID but damnn. For the price I paid you think the hotel would care little more.

Love staying there, it was comfortable very clean, will be back soon

The ice machine at our building was broke and had to go quite a ways for ice. also relaxing at the pool was difficult at best as there wee a couple of boys yelling at the top of their lungs while mom didnt say anything to them. would be nice to have the pool by the bar/restaurant adult only.

Very comfortable stay! Excellent location with very reasonable price!

It was a great location. I got the room wirh 2 queen beds for my 2 kids and my husband and I. Pool had great hours right infront of the water. I wish they didn't charge $18 a night for parkig though.