Ramada by Wyndham Los Angeles/Downtown West

There was either no water, or no hot water, so showering was not an option and the staff stated that this happens every day. Will never stay again.

I would give it 2 stars ⭐️ ⭐️

Booked 2 rooms for me & my sister for Sat on 12/21/19. Checked in around 7 PM, got into my room #340 to find the room is at 76F. Turned on the AC to cool it down but it was blowing warm air although it was set at 72F on cold. Opened the window n left for dinner, came back at after 10PM to find the room is 79F now. Called the front desk and was only offered a fan. 10 minutes passed and right before the guy came with a fan, I called again to request another room instead bc the fan wouldn't help much n only circulates the warm air. Went to talk to him (front desk, didn't get his name) and he blatantly said we shouldn't turned on the AC n just need to open our window for the room to cool down bc the hotel has central cooling/ heating. Since its cold outside, so it was on heat and since its central cooling&heating system, it will blow warm air although we turned on the AC. Before I went to talk to him, I actually went to my sister room #346 n it was cold! So I confronted his lie and he still continue his lie by asking me what kind of AC does my sister has and he's back again to his central air system excuse. Instead of giving us other room, he stood there and argue with us saying that there's nobody else who complain about their rooms being too warm so they can't set the temperature to be lower for us. It's really absurd and never heard of that your own hotel room temperature is set by somebody else regardless you're comfortable in the room that you paid for or not.

The hotel was easy to get to and there was limited parking, which was nice as we were attending a party and used a car service to take s to the event. When checking in, only one person was available and there was a line. The front area was okay, pretty clean, but was a little dated. Once we got the room, we used the elevator which is so small only a few people can actually fit. On our way to our room you can see how dirty and how dated the hotel is. A door in the hallway was completely off its hinges, wall paper falling down, and dirty everywhere. The door to our room was a little offset and dirty. The room was clean overall, but wallpaper falling down, bubbles in the wall, curtains torn, and the title on the floor needs to be cleaned and replaces. The tub had rust in it and mildew on the floor. There was a hole in the ceiling along with water damage. The bed was comfortable which was wonderful. The check out was worst than the check in. I approached the gentleman behind the desk and he was upset that I had interrupted his watching of a program. I let him know our room number and he grabbed the keys and threw them on the desk. Never asked if I wanted a receipt just went back to his show. Stood there for a moment and realized I was not getting any other acknowledgement from him. I am very disappointed in this hotel as i have stayed in hotels owned by Wyndham before and never had a hotel so dirty, in need of repair, or treated so badly.

On my last day of stay a bad encountered with front desk name call Martin . I have give him my credit card for him to scan but it failed but I noticed he put my credit card visa on the wrong side and this failed to pass ! I courtesyly inform him it is slide in wrong side of my card , he reacted in happily and told me “ don’t need to tell him and he know!”and want to get my another credit card !! Instead I told him to re try again with my card with right side inserted and it get thru! He didn’t apologize or anything and just show us black face ! We are very disappointed with the services given ! I will be re visit this Ramada again ever !!!