Mr. C Beverly Hills

No greeters / doormen/ bellmen ... took 12 calls to room service to get orders in ... loud crying baby up all night next door even tho hotel was half empty why Place next to us oh since I had an 11 yr old must be the KIDS CORNER of hotel??? Bed was rock hard pillows old sunken smelled odd ...never staying here again nor recommending ... disappointed as was my daughters bday weekend ... oh and when did get room service to FINALLY answer were SO rude - she corrected way i said PENNE and I speak 5 languages and second time rude again ... zero customer service skills taught there I guess

Incredible hotel

Amazing place, food and service. Good location

My trip consisted of a four night stay in which my shower had zero water pressure and I was unable to flush my toilet. I contacted the front desk about this issue multiple times and to their credit they did send someone up but they were never able to fix the problem. At no point did they offer me a new room or any other type of amenity as an apology for the unacceptable nature of the room. Upon leaving, the front desk asked how my stay was in a completely route way. I said my bathroom was never functional so you can imagine this wasn’t a pleasant stay. She wasn’t even listening lol - she just is programmed to ask that question.

Hotel is beautiful but the operations let it all down. Common areas were dirty - we ate in the lobby and no one was cleaning the tables so food was left for over an hour before we asked someone to clean the tables around us. Coffee was all over the floor. Just not good enough for this level of hotel. Room was clean but bed linens were simple and not at all luxurious. Pool was great, although much smaller than photos represented. Pool staff were excellent and so was the food/drink quality. Husband went for a massage and the therapist wasn’t there on time, rushed the entire thing. I feel this hotel was once a great experience (beautiful design) but current management is pulling it down.