Six-night stay while vacationing in the Bay Area. The hotel is conveniently located close to public transit, shopping, and restaurants. It is a bustling area with a lot of street noise, so the higher up you can get on the floors, the better. I was lucky to be on the top floor, but one of biggest challenges of my stay was navigating the building to find my room after checking in at the main entrance on Geary. Given the longer stay, I requested a quieter room away from the elevator and ice machine, and was assigned a room (you guessed it!) right by the elevator and ice machine. Good thing I packed ear plugs! Overall, I found the front desk staff to be unprofessional: Unclear communication, slow service - just not that great. Another thing to note: Though Hotels.com’s website indicates there are laundry facilities at the hotel, this is not accurate. I ended up sending laundry out for cleaning - a big hassle I didn’t want to deal with! On the positive side, my room was clean, spacious, and featured a nice balcony with a city view. Coming and going was easy with access to the elevator through the parking garage off O’Farrell with my room key. Finally, I needed to report a neighboring guest for smoking cannabis in their room because the smell was disgusting and security staff dealt with it swiftly, which I really appreciated. It was an okay stay. But next time in SF, I’ll consider trying another hotel in search of more professional staff.