Best Western River North Hotel

We had a great stay at Best Western River North hotel. The staff was very friendly and accommodating. We really enjoy the staff, especially Wallace who took care of us! It was very close to restaurants and shopping. The pool was being renovated but we were offered passes to a Sports club 4 blocks away.

Ok hotel. Picked it because they had a pool but the pool was closed and the front desk person never told us the pool was closed. I got up there in my swim suit to find the water was drained.

The hotel was very family friendly and we all enjoyed the pool, onsite restaurant and the room was up to date and very clean. The only negative was parking was kind of confusing and even though we had a room the parking lot was overcrowded. But that didn't stop me from giving it a 5 star review. I mean it is downtown Chicago so tight parking is expected. Lol

Hallway reeked of smoke. I think at one time smoking was allowed but since banned yet the smell was in al the carpets. My sinuses were going crazy the mi Ute I stepped onto our floor (5th). Our building was not connected to the lobby so I had to fully dress to get coffee in the lobby. Vacuum cleaners in the hallway were extremely noisy. I guess if you book with hotels.com you get the cheap rooms; we got the wheel chair room. Huge bathroom but it was ice cold inside. Bed was comfortable. We were in the back of the building so not too much street noise. I wouldn’t come back here: there’s nicer hotels for the same price.

It was pretty noisy. Or I should say my neighbors were very noisy. So, a better word should be non-isolated. I was waken up around 2 am by the weird noise from my neighbors, shouting "I got my keys!!!", and they knock at the door, making my room even shock! If you want to have a good sleep, and you choose this hotel, you should cross your fingers and pray you got a good neighbor.