Petersfield Otelleri

"Location is a couple steps from the train station and bus station, which helps us to travel easily. Hotel room was very clean, quiet and cozy. We like it a lot."

"The next day of reservation I received an e-mail from the host company saying I needed to pay a £100 deposit within 24 hours, otherwise they reserve the right to cancel my booking. I’ve tried but the payment system on their website didn’t work and there was a message that authorization would be made 24 hours before the visit. I wrote to the host and they said there’ll be no cancellation because I’ve paid for the room. But the last day I had the same problem, they held me on the line to solve the system problem but couldn’t manage for 3 hours, they still insisted on the deposit otherwise they wouldn’t send the check-in info. I was late for a lot of things and if I didn’t have a friend in the UK who did a bank transfer I would be looking for a new place on the last day with high prices. If this is your system's fault you shouldn’t insist on a deposit. The location is fine, room no.8 was not bad for 1 person to stay. The blinds were ruined but I fixed them. I didn’t receive any check-out information but I did everything reversed and sent a message to the host, I didn’t receive any feedback. When they received the deposit, they said they’d refund in 2 days after my visit ended but they haven’t. Me and my friend wrote to them, and they managed the refund on the 5th day of checkout. I was lucky that I have an awesome friend there, otherwise, this journey would be a nightmare. They are still kind in their messages; however, no problem-solving and customer satisfaction."

"Hostel olarak daha özel bir uyuma kabini beklentim vardı ancak açık ranza sistemi çok konforlu ve rahat hissettirmiyor ve de müşteri portföyü hep ergen gençler olduğu için çok sesli gürültülü bir ortam var dı"