2/10 Kötü
13 Ocak 2025
Unpleasant Stay due to Lack of Room Maintenance
My family checked into a room on December 28, and I arrived later that night. Upon entering the room, I was shocked to find it freezing cold, with a non-functional heating system.
What troubled me most was discovering that this was a known issue. A small portable heater had been placed in the room, clearly intended as a stopgap measure, but it was insufficient to warm the space. It was disappointing to realize that your staff knowingly assigned us a room with a defective heating system without informing us of the problem beforehand. This lack of transparency and disregard for our comfort left me deeply disheartened.
As a guest, I expect a certain standard of professionalism and honesty from a reputable hotel. Unfortunately, this experience fell far short of those expectations. The unprofessional handling of this situation, coupled with the discomfort my family and I endured, has left a lasting negative impression.
Hassan
Hassan, 1-gecelik aile seyahati
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