I booked a room with no window, and cancelling would incur a booking fee since I made the reservation through hotels.com. The room was the same size as the double bed, featuring a cramped cubicle shower and toilet, and cost £155. By the end of our first day, the shower drain emitted a foul sewage smell, prompting a necessary room change to a twin room the following day. This new room was an improvement with windows, but it lacked tea and coffee facilities. Instead of having refreshments readily available in rooms, if wanted, we had to purchase them from the machines at reception. While the staff helped move us, they could benefit from a more polished appearance.