The hotel facilities were great, but it was overcrowded, making the stay quite overwhelming. The dinner restaurant was fully booked, so I couldn’t get a reservation, and breakfast required waiting in a long line just to enter. I came here to enjoy my vacation, not to waste time standing in lines.
Due to the large number of guests, the service was disappointing. When I asked the concierge, Daniel, for help with restaurant reservations or general inquiries, he simply told me to check the hotel’s mobile app or search on Google. I’ve been to many resorts, but this one was the worst in terms of experience, despite its good facilities and high ratings.
Would not recommend for those looking for a relaxing and hassle-free vacation.