Embassy Suites by Hilton San Antonio Brooks Hotel & Spa

Disappointed with front clerk. Didn’t expect to be treated as “an after thought”. I usually stay at the Embassy Landmark and I was expecting the same great service but it just wasn’t there. Shocked that I had to show my breakfast card or I would be charged - made me go upstairs to get my “breakfast card” - they don’t have a breakfast guard at the Landmark Embassy - this embassy was a disappointment

The experience was amazing. The staff was courteous and very helpful. The spa was a very pleasant experience. Definitely need to plan another stay here

We were very pleased with the service, room accommodations, and complementary breakfast. We have seldom stayed somewhere as pleasant as this.

Very nice. Very clean and comfortable

First, we were very disappointed that this hotel didn’t have the same layout as the other Embassy Suites with the atrium and the ducks! Now it’s just like any other hotel. The bed was not very comfortable. The floor under the bathroom sink was dirty, especially around the edges. On the positive side, the dining room staff was very efficient and nice at breakfast and the breakfast was amazing!