Staff was super friendly and accommodating. Location is great - short walk to be in the action. Room was spacious and looked very clean, but still smelled like BO so I opened the windows to air it out while we explored for the day and when we got back it was fine. The bed was cozy. The only disappointment for me was that I paid extra for a canal view and got a room on the first floor that was more of a dirty roof and an old industrial building view. Technically it was a canal view, but just not what I had hoped for. In my opinion, room 111 is not recommended for the full effect of a canal view, however, it was a larger room than what I expected.