2/10 Kötü
15 Şubat 2025
Don’t bother, Half Board is not HB for families!
We booked Half Board as a family (2+2) kids are aged 10 & 8.
Turned up to the hotel and they said that although we booked half board only adults get the package, for the kids you have to pay extra.
Checked all booking confirmation and there’s no mention of that in the booking process or small print or any confirmation. To double check I spoke with the agents at hotels.com who also confirmed there’s no mention of it there either… they also believe this to be unfair.
False advertising and blatant lying.
Further to that, there’s a mandatory service charge for anything you charge to your room including drinks at the bar and food in the restaurant. No mention of this when you order and you don’t sign / get a receipt when charging to your room either. Just another underhanded tactic to money grab from unsuspecting guests.
Hotel is alright, it’s tired, needs some investment but it’s functional.
Things to note, in the garden suite there are very few plug sockets in the bedroom, TV is 21” (tiny) both nonissue for us but for kids if they play on devices want to watch some telly then this will be difficult. Also no WiFi in this room either.
Would is at here again, yes, but only if someone else was paying… for the additional cost of the kids meal £43 we could have easily paid for a better quality of hotel in the local area.
We do a lot of staycations is this area as we are locals in Bournemouth, would say even a Britannia hotel is better value for money and that’s something!
Jan
Jan, 1-gecelik aile seyahati
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