Hotel Lomas 10

Mr Felipe Restrepo TERRIBLE welcoming & engagement with Bad attitude and unwilling to help or make our stay pleasant. Fortunately, mr. Didier Montoya did. He was very nice, professional, kind and helpful. Things you expect to receive from a hotel staff. We had to switch rooms because of an issue with the AC and the blow dry but of course mr Montoya made de arrangements.

I had a terrible experience staying at that hotel. I found two cockroaches in my room. The front reception told me that I needed to speak to their boss. But, the boss refused to speak to me about it. Instead, when I waited for him to arrive, he never did, and instead called the police to escort me out of the building. I never caused any kind of commotion to warrant that type of treatment. There are many other hotels on this site with the same or better value. Epic, Dann Carlton, Park Royale (sp?) are all better choices.

After the initial problem with the safe not working everything else was fine. Staff is friendly and kind. The hotel is clean. Breakfast was good.

It’s a very clean hotel located up the hill and away from the hubbub. It’s an easy walking to town but keep in mind it’s definitely uphill. The front desk staff spoke enough English to get by. The rooms were simple and small but very comfortable. The morning breakfast was more than adequate but you want to get there before 9:30 otherwise they start to run out of things. I would like to point out that when you leave for the day be sure to turn on the housekeeping light when leaving your room otherwise they may not service it.