Got double charged during check in. The staff member who made the mistake took out credit card details for a refund but didn't seem particularly apologetic, more like we were inconveniencing her. Two days later the amount was booked of, but there was no refund. Asked again and were told that the refund couldn't be made to the card but would be via bank transfer. Something no one thought important enough to tell us. Two days later, still no refund. Asked again during check out and requested a confirmation. As it was sunday we were assured the refund would be made and confirmation sent on monday. No refund on monday, sent another message. Got reply that refund was made tuesday.
The room was small, especially the bathroom. The shower didn't have a door, only a half wall, so it was impossible to take a shower without flooding the bathroom and even getting some water in the main room.
The walls are paper thin. We could hear every one going past our room or up and down the stairs as if they were in the room, as well as every phone call in the room next to us.
Room was clean enough, but housekeeping was inconsistent. One day we only got hand towels, another day the coffee wasn't restocked.
All in all a frustrating stay.