Grand Hotel Empire Frankfurt

Terrible service from the guys at the reception (Indians). No customer service notions at all.

Check in was not welcoming. They will not take card for city tax and wanted it paid in cash at check in. I travel all over the world and stay in hotels 100 days in a year and never was told cash in advance for city tax. The fitness Centre has good equipment but in small room in cellar without ventaltion or air cond so it was unless to have a good workout as you feel like you were in heated box without windows. The most repulsive sight was the balcony / terrace for which you can got outside to enjoy view with your breakfast. The wood flooring was littered with discarded cigarette butts and small pieces of paper. I had to get up and move back inside as I can't not stand the sight of this rubbish whilst eating my food. The location is good but unless management addresses these concerns, I don't think I would return to this property. In fact, I did not, as I returned to Frankfurt 5 days later and choose another hotel even though it was a bit dearer

Good place to stay if you plan to use trains, busses, trams, taxis, local tour company for getting around. There are a few more upscale but also more expensive hotels in the same area. Most of the staff are south Asian, polite, and very helpful.

Good Hotel is near the center station. Breakfast was good