Sunscape Puerto Vallarta Resort & Spa All Inclusive

Nice grounds. Very picturesque. Bay rooms have a beautiful view. However maintenance needs to be done on rooms. Hugs gaps in doors leading to halls. Latch barely attached. Coffee in room, however no stir sticks or any sugar etc... Beds decent. Sofa bed stains on it. Had to ask for Ayers daily.Mexican buffet the best, world cafe buffet dinner was awful. Breakfast is def the best but super busy. Long waits for omelette and pancake station. Service also quite poor for coffee refills ect. Lots of families there. Drinks were unempressive. Often flat mixers... Most likely won't return not with so much choice in PV. Would stay closer to town so everything is walkable. Or in Neuvo at Riu. However it is cheap to grab bus from shopping centre next do to town centre.

my stay was great, they gave me the room i asked for, lovely view of the ocean, high up and quiet. staff is amazing, Manuel at bell desk, Miguel in ala carte on the beach, Ana the chef concierge , Food is good has enough option. nice to have 2 a la carte restaurant no reservation needed.

Booked a deluxe ocean view with king bed...they put me in a 2 double bed room. And no ocean view..unless I went out on patio and looked left. Extremely dissapointed. They offered a king bed room..with even less of a view

Very old outdated hotel. Elevator not working. The food was terrible. Some staff was rude. Just not the best service and not a good overall experience. It’s clearly a 2 star hotel.

Do not stay here. My family and I travel often and have stayed at various resorts. We had an issue with our booking. The hotel stayed we booked for an infant and two adults, when in fact we booked for two adults and a 14 year old. The front desk people, specifically Franco was very unprofessional. I quickly realized we were on our own, either we paid and additional $500 or we could the resort. Completely dissapointed in Hotels.com, and Sunscape. Save your money and go elsewhere.